Shipping and Delivery

We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We continually expand our global logistics network to meet the needs of all our customers, delivering a service beyond expectations anywhere in the world.

How do you ship packages?

Orders are generally shipped from our main warehouse in China using trusted carriers such as ePacket, EMS, DHL, and UPS, depending on the weight and size of the product. To ensure faster and more localized delivery within Europe, we operate multiple warehouses across the continent, including locations in Germany, France, Italy, Spain, the Netherlands, and Poland.

For European customers, packages are dispatched from the nearest local warehouse whenever possible, and delivered through reliable local logistics partners such as DPD, GLS, and Hermes. This allows us to offer efficient shipping with typical delivery times of 3–7 business days within Europe.

Do you ship worldwide?

Yes, we provide free shipping to over 200 countries and regions worldwide. However, there are some locations where we are unable to deliver. If your location is among these, we will contact you promptly to discuss alternatives.

What about customs?

We are proud to cover all customs duties and import taxes, so you will not be responsible for any additional fees upon delivery. By purchasing our products, you agree that your order may be shipped in one or more packages, and any customs duties incurred will be paid by us, ensuring a smooth and worry-free shopping experience.

How long does shipping take?

Shipping time varies depending on your location. Our estimated delivery times are as follows:

Do you provide tracking information?

Yes, you will receive an email with tracking details once your order ships. If you have not received tracking information within 1 business day after purchase, please contact us.

My tracking says "no information available at the moment."

Some carriers require 1-2 business days to update tracking information in their systems. If your order was placed more than 1 business day ago and you still see no tracking information, please contact us for assistance.

Will my items be sent in one package?

For logistical reasons, items from the same order may be shipped in separate packages, even if combined shipping is selected. We work to optimize shipping but prioritize timely delivery.

If you have any further questions, please feel free to contact us. We are always here to assist you.

Refunds & Returns Policy

Order Cancellation

Orders can be cancelled up until they have been shipped. If you need to make changes or cancel your order, please contact us within 12 hours of placing your order. Once the packaging or shipping process has begun, cancellation is no longer possible.

Refunds

Your satisfaction is our top priority. You may request a refund or reshipment if:

• You do not receive your order within the guaranteed delivery timeframe (7 days beyond the 1-2 day processing period).
• You receive an incorrect item.
• You do not want the product received (please note the item must be unused and returned at your expense).

Refunds will NOT be issued if:

• Your order fails to arrive due to factors within your control (e.g., providing an incorrect shipping address).
• Your order is delayed or held up due to exceptional circumstances beyond our control (e.g., customs delays, natural disasters).
• Other extraordinary circumstances beyond the control of xalavo.com.

*Refund requests must be submitted within 7 days after the guaranteed delivery period (45 days) has expired via our contact page.

If approved, refunds will be processed and credited back to your original payment method within 7 business days.

Exchanges

If you wish to exchange your product (e.g., for a different size), please contact us first. We will guide you through the exchange process.

Please do not return any items without prior authorization from our customer service team.