Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Returns and Exchanges
No worries at all — your satisfaction means everything to us. If you’re not 100% happy, you can return or exchange it anytime, opened or unopened. We never argue or question you. Simply contact us, and we’ll take care of everything — fast, discreet, and respectful.
Yes. We understand that discovering your perfect pleasure product sometimes takes a few tries. For quality or satisfaction issues, we accept returns whether opened or not. Your comfort and trust come first — always.
Just send us an email at support@amoreka.com with your order number. Our customer care team will respond within 24 hours to confirm your return or replacement. We’ll make sure the process is smooth, private, and effortless for you.
Once we receive your returned item, refunds are processed within 2–5 business days. Depending on your bank, it might take a few extra days to appear in your account — but rest assured, your money always comes back.
We’ve got your back. If your item is damaged, defective, or not working as promised, we’ll replace it or refund you immediately — no forms, no delays, no drama. Every product is covered by our Quality Guarantee.
In most cases, we cover the return shipping for damaged, defective, or incorrect items. For other returns, we’ll provide simple instructions and do our best to minimize any cost. Our goal is to make it as painless as possible.
Absolutely. Every return is processed under strict confidentiality. Your name, your purchase, your story — all stay 100% private. We use plain packaging and secure systems to protect your privacy at every step.
Easy! If you’d like a different model, color, or size, we’ll be happy to exchange it right away. Just tell us what you’d prefer — satisfaction guaranteed, no awkward conversations.
Almost never. We believe in trust over fine print. As long as you reach out to us, we’ll find a way to help — even if it’s not the usual situation. We want you thrilled, not frustrated.
Because we know buying intimate products online takes courage. We want you to feel completely safe — emotionally and financially. That’s why Amoreka stands for zero risk, total confidence, and 100% satisfaction. Always.
If you need to swap an item
Orders and Shipping
Once your payment is completed, you’ll immediately receive an order confirmation email from Amoreka. This means your order is secure in our system and will be processed right away. If you don’t see the email, please check your spam folder — sometimes pleasure hides in unexpected places.
We process all orders within 24–48 hours after payment confirmation. Every item is carefully packed in discreet, plain packaging before shipping out. You’ll receive a tracking number as soon as it’s dispatched — no waiting in the dark.
Standard delivery takes around 7–14 business days, depending on your location. Most customers in Europe, the UK, and the US receive their packages within 10 days. We always use reliable logistics partners to make sure your order arrives safely and fast.
Absolutely. Every Amoreka package is plain, unbranded, and fully private — no logos, no product names, nothing that reveals what’s inside. Even your delivery person won’t have a clue. Your secret stays yours.
Yes! Once your order ships, you’ll get an email with your tracking number and a link to follow your parcel’s journey. You can track every step until it reaches your hands. Simple, transparent, and reassuring.
In rare cases of shipping delays or lost parcels, we’ve got you covered. Our support team will help track your package and resend or refund if necessary — no endless waiting, no stress. Your satisfaction is guaranteed.
Yes — if your order hasn’t shipped yet, we can easily update your delivery address. Just contact us as soon as possible. Once it’s on the way, we’ll still do our best to assist you with redirection.
No, never. We cover all customs duties and import taxes for Europe, the UK, and the US. What you see at checkout is what you pay — no hidden surprises.
You can cancel your order within 24 hours of purchase for a full refund. After shipping, we can still help with returns or exchanges. Amoreka means zero risk and full flexibility.
Contact us right away at support@amoreka.com — we’ll replace it or refund you instantly. No complicated forms, no waiting weeks. Just fast, fair, and friendly service.